Refund policy

Each Dispatch House letter is personalised and created especially for its recipient. Because of this, we’re unable to accept returns or offer refunds for change of mind once your order has been created.

Please take care when entering your personalisation details, as your letter will be created using the information supplied with your order.

If your order arrives damaged, contains an error made by us, or is otherwise not as it should be, please contact us at hello@thedispatchhouse.com with your order number and a photo of the issue. We’ll work with you to put it right, including a replacement or refund where appropriate.

Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act.